Account Security Tips

Choose a strong, unique password and update it regularly to reduce the risk of compromise. Avoid sharing login details and be cautious with emails or messages requesting sensitive information. We never ask for your password via email or chat, so treat unsolicited requests as suspicious. Enable any two-factor authentication or additional verification options available to add an extra layer of protection. If you suspect unauthorised activity, contact support immediately and follow the account recovery process.

  • Use a unique and strong password
  • Enable account verification options
  • Monitor account activity regularly
  • Contact support immediately if you notice issues

Recovering Access

If you forget your password, use the password reset flow to restore access securely. We will verify identity through your registered email or mobile number and may request additional verification documents. Follow the instructions carefully and ensure communication originates from official channels. Keep recovery information up to date to speed up any support requests. Our support team is available to guide you through the process if additional help is required.

Secure your account now

Update your password and enable verification to keep your funds safe.

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Session and Device Management

You can review active sessions and linked devices within your account settings to monitor authorised access. Logging out of public or shared devices after each session reduces the risk of unauthorised use. If you detect unknown devices, terminate those sessions and change your password immediately. Device and session management empowers you to maintain control over your account and detect issues early. Regularly review account activity and set alerts where available to stay informed.

Help and Support

Our support team can help with login issues, security concerns and recovery steps. We provide clear guidance and secure channels for sharing verification information. Always use official support links and confirm the identity of support representatives. For urgent account access problems, contact live support for prompt assistance. Keep records of your interactions and reference numbers to help expedite resolution.

Frequently Asked Questions (FAQs)

What if I forget my password?

Use the password reset functionality and follow verification steps via your registered email or mobile number.

How do I secure my account?

Use a strong password, enable verification options and monitor your account activity regularly.

Who can I contact for login help?

Contact our support through the official help channels listed on the site for secure assistance.

About The Author

Author portrait Samuel Mwangi

Samuel K. Mwangi

Samuel K. Mwangi is our lead content editor with extensive experience covering betting platforms and casino services in Kenya. Samuel focuses on clear, accurate and practical information to help players understand registration, payments, bonuses and responsible gaming practices.

He works closely with product and compliance teams to ensure published content reflects current offers and secure operational practices. Samuel is committed to delivering timely updates and transparent explanations for all Spin and Win users.

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